Gaming & Customer Experience Host - Part-Time

MERKUR Casino UK; Enfield; Hybrid; GBP 18,000 - 21,000; Part time

Benefits offered by this job

28 days holiday (incl. Bank Holidays)

Quarterly Bonus Scheme

Contributory Pension Scheme

Life Assurance

Discounts with high street retailers

Employee assistance programme

Job summary

MERKUR Slots is seeking a Part-time Team Member in Enfield to welcome customers and deliver a great gaming experience. You will work 30 hours per week, including weekends and bank holidays, with a rate of £13.25–£14.75 per hour and a night rate of £14.75 after 23:00.

Training and progression opportunities are provided in a supportive environment. This role requires excellent communication, reliability and a customer-first attitude, with the ability to work on rosters and adapt quickly in a

Qualifications

• Excellent communication and people skills.
• Experience working in retail, hospitality or gambling environments.
• Willingness to learn and develop.

Responsibilities

• Ensure venue housekeeping standards are high and gaming equipment is clean.
• Provide rounds and refreshments in line with brand guidelines.
• Monitor customer behavior and raise concerns per policy.
• Assist with admin tasks to ensure accuracy.
• Support promotions to run smoothly and enhance the customer journey.

Skills

Customer service

Communication skills

Teamwork

Flexible

Job description

MERKUR Slots is seeking a Part-time Team Member in Enfield to welcome customers and deliver a great gaming experience. You will work 30 hours per week, including weekends and bank holidays, with a rate of £13.25–£14.75 per hour and a night rate of £14.75 after 23:00.

Training and progression opportunities are provided in a supportive environment. This role requires excellent communication, reliability and a customer-first attitude, with the ability to work on rosters and adapt quickly in a