Slots Venue Team Member – Guest Experience & Service

MERKUR Casino UK; Crawley; On-site; GBP 22,780,000 - 25,359,000; Part time

Benefits offered by this job

28 days holiday including BH

Quarterly bonus scheme

Excellent career progression

Contributory pension scheme

Life assurance

Retail and dining discounts

Employee assistance programme

Job summary

MERKUR Casino UK is seeking a Team Member for Crawley to help deliver an exceptional gaming experience. You will welcome customers, maintain the venue, and support brand standards throughout your shift.

Working 24 hours per week, you will earn £13.25–£14.75 per hour, with a night rate of £14.75 between 23:00 and 06:00. The role offers training, progression opportunities, and a contributory benefits package.

Qualifications

• Experience in retail, hospitality or gambling environments
• Delivering excellent customer service
• Willingness to learn and develop
• Flexible and dedicated
• Attention to detail
• Industry and compliance training will be given

Responsibilities

• Maintain venue housekeeping to a high standard: clean gaming equipment, floors, walls and surfaces
• Offer service rounds and refreshments per brand guidelines
• Monitor customer behaviour for suspicious or disruptive activity
• Assist with administration to 100% accuracy
• Help promotions run smoothly and be successful
• Ensure customer service aligns with company standards and achieves customer satisfaction
• Own and resolve problems, escalating per complaints policy
• Interact with customers during shifts and log interactions per policy
• Maintain personal presentation per brand dress code while on duty
• impart product knowledge to support customer journey and enjoyment
• Understand safeguarding policies and challenge 25 where applicable
• Discourage harassment, victimisation or discrimination of staff or customers
• Full job description available on request

Skills

Customer service

Attention to detail

Flexibility

Learning mindset

Experience in retail/hospitality/gambl

Industry training

Job description

MERKUR Casino UK is seeking a Team Member for Crawley to help deliver an exceptional gaming experience. You will welcome customers, maintain the venue, and support brand standards throughout your shift.

Working 24 hours per week, you will earn £13.25–£14.75 per hour, with a night rate of £14.75 between 23:00 and 06:00. The role offers training, progression opportunities, and a contributory benefits package.