Guest Experience Host – Pub Front Desk

Greene King; Dunstable; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Career development

Brand discounts 33%

Employee assistance program

Family-friendly policies

Menopause friendly employer

Inns/hotel discounts 50%

Refer a friend bonus up to £1,500

Wagestream access

Retail discounts

Job summary

Greene King’s Hungry Horse venue in Dunstable seeks Hotel Staff to help create memorable guest experiences, from welcoming guests to guiding them to the right service, while maintaining a safe, clean front-of-house environment.

The role offers a fun, inclusive team and opportunities to develop skills across a range of hospitality duties, with a supportive employer backing community engagement and staff development.

Qualifications

• Willingness to learn and expand your skills.
• Have a great eye for detail, ensuring every pint is poured to perfection.
• A passion for giving great service and making sure every customer receives a warm welcome.
• A positive can-do attitude and be a real team player.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Meet and greet our customers and check them into their hotel room upon arrival.
• Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
• Make sure the front of house is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Skills

Willingness to learn

Attention to detail

Customer service oriented

Team player

English proficiency

Job description

Greene King’s Hungry Horse venue in Dunstable seeks Hotel Staff to help create memorable guest experiences, from welcoming guests to guiding them to the right service, while maintaining a safe, clean front-of-house environment.

The role offers a fun, inclusive team and opportunities to develop skills across a range of hospitality duties, with a supportive employer backing community engagement and staff development.