Guest Experience Specialist: Front Desk & Bar

Greene King; Nuneaton; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

33% discount for you and 15% for loved

Free employee assistance program

Maternity and paternity policies

Menopause Friendly Employer

Discounts at Greene King Inns and pubs

Refer a friend bonus up to £1,500

Wagestream access

Retail discounts

Job summary

Greene King is seeking Hotel Staff to welcome guests, check them in, and recommend drinks to enhance their stay. You will join a fun, inclusive team across our brands, with opportunities to grow and develop your skills.

You’ll help ensure the front of house is safe, clean, and compliant while handling phone inquiries and guest requests to keep every guest experience memorable. English proficiency and a positive attitude are essential.

Qualifications

• Willingness to learn and expand your skills.
• Have a great eye for detail, making sure every pint is poured to perfection.
• A passion for giving great service and making sure every customer receives a warm welcome.
• A positive can-do attitude and be a real team player.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Meet and greet our customers and check them into their hotel room upon arrival.
• Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
• Make sure the front of house is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Skills

Customer service

Attention to detail

Team player

English proficiency

Job description

Greene King is seeking Hotel Staff to welcome guests, check them in, and recommend drinks to enhance their stay. You will join a fun, inclusive team across our brands, with opportunities to grow and develop your skills.

You’ll help ensure the front of house is safe, clean, and compliant while handling phone inquiries and guest requests to keep every guest experience memorable. English proficiency and a positive attitude are essential.