Bar & Waiting Staff — Guest Experience Pro

Greene King; Rochester; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Apprenticeship training

Brand discounts (Greene King)

Wagestream access

Hotel/Inn discount benefits

Refer a friend bonus

Job summary

Hungry Horse, part of Greene King, is seeking Bar & Waiting Staff to create memorable moments for guests. You’ll pour pints, serve food, and upsell drinks in a lively, inclusive team, contributing to a welcoming atmosphere and smooth service.

We value attention to detail, safety, and a can-do attitude. Enjoy discounts, career development, and perks as part of a supportive hospitality group across our brands.

Qualifications

• Customer service excellence and a friendly, approachable manner.
• Ability to work as part of a busy team in a pub/bar environment.
• Strong English communication skills for safety and allergen controls.
• Willingness to learn and adapt in a fast-paced hospitality setting.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Be the insider behind the bar, offering recommendations to customers.
• Prepare and present drinks that meet specifications and customer expectations.
• Assist in greeting, serving food and looking after our customers whilst they dine with us.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Skills

Customer service

Teamwork

Attention to detail

English proficiency

Job description

Hungry Horse, part of Greene King, is seeking Bar & Waiting Staff to create memorable moments for guests. You’ll pour pints, serve food, and upsell drinks in a lively, inclusive team, contributing to a welcoming atmosphere and smooth service.

We value attention to detail, safety, and a can-do attitude. Enjoy discounts, career development, and perks as part of a supportive hospitality group across our brands.