Guest Experience Host - Part-Time (Wembley)

Hilton; Wembley; Hybrid; GBP 16,000 - 22,000; Part time

Benefits offered by this job

Competitive pay

Go Hilton travel programme

Food and beverage discounts

Free meals on duty

28 days holiday including bank hols

Employee Stock Purchase Programme (ES…

Pension scheme

Perks at Work discounts

Mental health resources

Crisis Concierge

Career development opportunities

Job summary

Hilton London Wembley is seeking a Receptionist on a 24-hour-per-week contract to warmly welcome guests, manage check-ins/outs, and provide local knowledge and upsell hotel services. You’ll support front-of-house operations and collaborate with Concierge and Switchboard teams to ensure memorable stays.

The role offers competitive pay and a suite of Hilton perks, including travel discounts and free meals on duty, with holiday entitlement and pension support.

Responsibilities

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
• Support wider front of house operations: Be flexible in assisting across the wider Front of House team, including Reception, Concierge, and Switchboard duties as required

Job description

Hilton London Wembley is seeking a Receptionist on a 24-hour-per-week contract to warmly welcome guests, manage check-ins/outs, and provide local knowledge and upsell hotel services. You’ll support front-of-house operations and collaborate with Concierge and Switchboard teams to ensure memorable stays.

The role offers competitive pay and a suite of Hilton perks, including travel discounts and free meals on duty, with holiday entitlement and pension support.