Front Office Guest Concierge — Create Memorable Stays

Splendid Hospitality Group; Greater London; Hybrid; GBP 17,000 - 22,000; Full time

Job summary

Splendid Hospitality Group at Hilton London Bankside is seeking a Front Office Team Member. You will be the first point of contact, offering a warm welcome, checking guests in, answering questions and sharing local recommendations to create memorable stays.

In a fast-paced environment, you will deliver friendly, efficient service and support colleagues to ensure every guest’s experience is outstanding. This role is based on-site with competitive hourly pay.

Qualifications

• Greet guests warmly and build connections.
• Handle check-ins, bookings and guest requests confidently.
• Communicate effectively and share local knowledge.

Responsibilities

• Be the first point of contact, offering a warm welcome and support for guests.
• Handle check-ins, bookings and guest requests with confidence.
• Share local know-how to help guests maximise their stay.
• Be part of a collaborative team, helping wherever needed.

Job description

Splendid Hospitality Group at Hilton London Bankside is seeking a Front Office Team Member. You will be the first point of contact, offering a warm welcome, checking guests in, answering questions and sharing local recommendations to create memorable stays.

In a fast-paced environment, you will deliver friendly, efficient service and support colleagues to ensure every guest’s experience is outstanding. This role is based on-site with competitive hourly pay.