Front Desk Hospitality Specialist – Guest Experience

Hilton; Greater London; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Travel perks

Discounted stays

Meal discounts

Free meals on duty

Holiday allowance

Stock purchase program

Pension

Job summary

London Hilton on Park Lane is seeking a friendly Receptionist to greet guests, manage smooth check-ins and check-outs, and provide local information. You will upsell services while ensuring a memorable stay and exceptional service at all times.

The role involves a day-shift pattern with early starts, and you will work in a renowned luxury hotel that emphasizes warmth, hospitality, and professional growth within the Hilton brand.

Qualifications

• Hospitality mindset and guest-first attitude.
• Excellent communication and interpersonal skills.
• Ability to handle check-in/check-out with efficiency.

Responsibilities

• Greet guests warmly on arrival and complete check-in/check-out processes
• Process charges, payments, and issue receipts using the POS system
• Provide local knowledge about hotel services and area attractions
• Upsell hotel amenities to maximize revenue and guest satisfaction
• Respond to guest requests promptly with care and urgency

Job description

London Hilton on Park Lane is seeking a friendly Receptionist to greet guests, manage smooth check-ins and check-outs, and provide local information. You will upsell services while ensuring a memorable stay and exceptional service at all times.

The role involves a day-shift pattern with early starts, and you will work in a renowned luxury hotel that emphasizes warmth, hospitality, and professional growth within the Hilton brand.