Guest Experience Apprentice - Front Desk, London

Hilton; Greater London; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Travel perks (Go Hilton)

Food and beverage discounts

Free meals on duty

28 days holiday

Pension scheme

Employee stock purchase programme (ESi

Perks at Work

Mental health resources

Job summary

Hilton London is seeking a Reception Apprentice to deliver warm welcomes, manage check-ins and check-outs, and provide accurate hotel knowledge. You’ll learn on the job while completing an NVQ Level 2 in Customer Service through Lifetime Training.

This on-site role offers the chance to grow with Hilton, enjoy extensive staff benefits, and participate in Upsell opportunities to enhance guest experiences during a dynamic shift pattern.

Qualifications

• Customer service aptitude and a passion for hospitality.
• Ability to greet guests warmly and handle inquiries.
• Reliable team player committed to quality service.

Responsibilities

• Greet guests on arrival with a warm welcome and assist with check-in.
• Handle check-outs, verify charges and process payments accurately.
• Demonstrate hotel services, room types, promotions and local area info.
• Upsell amenities and maximise room and service revenue.
• Respond to guest requests with care and urgency.
• Complete all NVQ L2 in Customer Service training with Lifetime Training.

Skills

Customer service

Hospitality

Communication

Education

NVQ Level 2 in Customer Service

Job description

Hilton London is seeking a Reception Apprentice to deliver warm welcomes, manage check-ins and check-outs, and provide accurate hotel knowledge. You’ll learn on the job while completing an NVQ Level 2 in Customer Service through Lifetime Training.

This on-site role offers the chance to grow with Hilton, enjoy extensive staff benefits, and participate in Upsell opportunities to enhance guest experiences during a dynamic shift pattern.