Warmth-Driven Receptionist (Casual) - Flexible Shifts

Hilton; Watford; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Flexible shifts

Competitive pay

Instant pay access

Free meals on duty

Generous holiday allowance

Mental health resources

Crisis Concierge

Job summary

Hilton Watford Hotel is seeking a Casual Receptionist to greet guests, manage check-in/check-out, and provide local information to enhance the guest experience. You will promote hotel services and handle guest requests with care and urgency while delivering a warm, professional welcome.

The role offers flexible shifts and opportunities to grow within a globally recognised hospitality brand, with benefits including competitive pay and instant access to earned wages, among others.

Responsibilities

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

Job description

Hilton Watford Hotel is seeking a Casual Receptionist to greet guests, manage check-in/check-out, and provide local information to enhance the guest experience. You will promote hotel services and handle guest requests with care and urgency while delivering a warm, professional welcome.

The role offers flexible shifts and opportunities to grow within a globally recognised hospitality brand, with benefits including competitive pay and instant access to earned wages, among others.