Front Desk Guest Experience Specialist – Free Meals & Perks

Hilton Garden Inn T2; Greater London; In loco; GBP 24.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free meals on duty

Uniform provided & dry cleaned

Staff discounts (Arora Hotels)

Food & beverage discounts

Christmas gifts & parties

Introduce a friend scheme

Cycle to work scheme

Merlin Entertainments discounts

Taste card

Life assurance

Wage stream

Employee assistance programme

Arora star employee recognition

Long service recognition

Descrizione del lavoro

Hilton Garden Inn London Heathrow is looking for a Receptionist to join our front desk team. You will warmly welcome guests, manage check-in and check-out, and provide information about hotel facilities and local area to ensure a seamless stay.

We offer a competitive salary of £26,520 plus Tronc, 28 days holiday, free meals on duty, uniform, staff discounts and a range of wellbeing and incentive schemes within the Arora group.

Competenze

• Provides high-quality service to guests
• Excellent written and spoken English
• Strong organisational skills and attention to detail
• Ability to multi-task and stay calm under pressure
• Smart, professional appearance and team player attitude
• Experience in a hotel frontline role is advantageous

Mansioni

• Greet guests with a warm welcome and a smile
• Manage check-in and check-out efficiently
• Provide information about hotel facilities and local area
• Handle guest inquiries and resolve issues professionally
• Collaborate with other departments to ensure seamless guest experiences
• Answer calls, allocate rooms, and prepare guest bills

Conoscenze

Customer service

Communication

Organisational skills

Multi-tasking

Calm under pressure

Team player

Professional appearance

Strumenti

Opera PMS

Descrizione del lavoro

Hilton Garden Inn London Heathrow is looking for a Receptionist to join our front desk team. You will warmly welcome guests, manage check-in and check-out, and provide information about hotel facilities and local area to ensure a seamless stay.

We offer a competitive salary of £26,520 plus Tronc, 28 days holiday, free meals on duty, uniform, staff discounts and a range of wellbeing and incentive schemes within the Arora group.