Guest Experience Host: Front Desk & Hospitality (Casino)

Rank Group; Leeds; Hybrid; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Rewards program

Induction & learning

Energetic work environment

Team collaboration

Career progression

Job summary

Grosvenor Casinos is seeking a friendly Receptionist to set the tone for guests as they enter our venues. You will be the first point of contact, greeting and guiding guests with a warm, engaging manner.

In a fast-paced, 24/7 casino environment, you’ll deliver exceptional service, entertain guests, and help ensure every visit starts on a high note with energy, care and a can-do attitude.

Qualifications

• Hospitality experience is essential for guest-facing service.
• Ability to thrive in a fast-paced casino environment with nights and weekends.
• Must be 18+ and legally able to work in the UK.

Responsibilities

• Set the tone for guests from the moment they arrive.
• Greet, entertain and assist guests to create a memorable visit.
• Support a welcoming atmosphere and uphold high service standards.

Skills

Hospitality experience

Customer service

Night shift flexibility

Excellent communication

Job description

Grosvenor Casinos is seeking a friendly Receptionist to set the tone for guests as they enter our venues. You will be the first point of contact, greeting and guiding guests with a warm, engaging manner.

In a fast-paced, 24/7 casino environment, you’ll deliver exceptional service, entertain guests, and help ensure every visit starts on a high note with energy, care and a can-do attitude.