Guest Experience Host – Electronic Gaming Floor

Grosvenor Casinos; Manchester; On-site; GBP 21,000 - 26,000; Full time

Job summary

Grosvenor Casinos in Manchester is seeking an Electronic Gaming Host to be the welcoming face of our electronic gaming floor, delivering warm, attentive service and helping guests feel valued and entertained. You will greet guests, respond to requests, and create memorable experiences through thoughtful service while maintaining a lively, friendly atmosphere.

The role requires flexibility for a 24/7 casino environment, including night shifts and weekends.

Qualifications

• Understanding of the electronic gaming offer and factors that impact its contribution to the business.
• Experience of working successfully in a hospitality role.
• Positive attitude with great customer service and social skills.
• Willingness to be a team player and uphold high customer service standards.

Responsibilities

• Greet and attend to guests on the electronic gaming floor.
• Create memorable experiences through thoughtful service and a friendly demeanor.

Skills

Electronic gaming knowledge

Hospitality experience

Customer service

Team player

Job description

Grosvenor Casinos in Manchester is seeking an Electronic Gaming Host to be the welcoming face of our electronic gaming floor, delivering warm, attentive service and helping guests feel valued and entertained. You will greet guests, respond to requests, and create memorable experiences through thoughtful service while maintaining a lively, friendly atmosphere.

The role requires flexibility for a 24/7 casino environment, including night shifts and weekends.