Guest Experience Host – 24/7 Casino Reception

The Rank Group plc; Broadstairs; On-site; GBP 18,000 - 24,000; Full time

Job summary

Grosvenor Casinos in the UK is seeking a Receptionist to set the tone for guests from the moment they enter our doors. Your welcoming smile, enthusiastic greeting and genuine care create the first impression of our vibrant venues and help guests feel valued.

This role requires flexibility for a 24/7 casino environment, including night shifts and weekend work, and prior hospitality experience to deliver exceptional service and entertaining guest interactions.

Qualifications

• Positive, can-do attitude with a real passion for entertaining customers and delivering high service.
• Experience in a hospitality role.

Responsibilities

• Greet guests warmly and set the tone from the moment they step through the doors.
• Create a memorable, engaging atmosphere and ensure interactions are enjoyable for guests.
• Make guests feel valued and well taken care of during their visit.
• Adapt to a 24/7 casino environment with night shifts and weekend work.

Skills

Hospitality experience

Customer service

Job description

Grosvenor Casinos in the UK is seeking a Receptionist to set the tone for guests from the moment they enter our doors. Your welcoming smile, enthusiastic greeting and genuine care create the first impression of our vibrant venues and help guests feel valued.

This role requires flexibility for a 24/7 casino environment, including night shifts and weekend work, and prior hospitality experience to deliver exceptional service and entertaining guest interactions.