Casino Guest Relations Host — Front Desk & Gaming Support

MERKUR Casino UK; Milton Keynes; Sur place; GBP 26 000 - 28 000; Temps partiel

Avantages offerts par ce poste

28 days holiday

Excellent Career Progression

Contributory Pension Scheme

Life Assurance

Discounts with high street retailers

Employee assistance programme

Résumé du poste

MERKUR Casino UK in Milton Keynes is hiring a Guest Relations Host to greet customers, manage the reception and cloakroom, and provide first-class service at the guest services desk and gaming machines.

This part-time role (40 hours weekly) offers a welcoming training program, shift flexibility including nights and weekends, and opportunities to advance within a market-leading leisure business.

Qualifications

• Excellent customer service and communication skills.
• Experience with electronic gaming products preferred.
• Willingness to work flexible shifts including nights and weekends.

Responsabilités

• Greet customers and act as first point of contact.
• Manage cloakroom and guest services desk.
• Assist customers with electronic gaming machines.
• Help resolve disputes related to gaming machines.
• Register members and collect required information.
• Support F&B team by serving food and drinks.
• Prepare and send specified reports to management.
• Adhere to health and safety practices and company procedures.
• Promote Responsible Gambling and understand LCCP requirements.
• Attend meetings as required.

Connaissances

Customer service

Communication

Promotions knowledge

Food & beverage experience

Gaming product experience

Shift flexibility

Milton Keynes resident

Description du poste

MERKUR Casino UK in Milton Keynes is hiring a Guest Relations Host to greet customers, manage the reception and cloakroom, and provide first-class service at the guest services desk and gaming machines.

This part-time role (40 hours weekly) offers a welcoming training program, shift flexibility including nights and weekends, and opportunities to advance within a market-leading leisure business.