Guest Experience Host – Casino Lobby & Events

Genting Casinos UK Ltd.; Greater London; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Private GP helpline

Pension scheme

Life assurance

Employee assistance programme

20% discounted gym membership

Mental health support

Family-friendly policies

Job summary

Genting Casinos UK Ltd. seeks a friendly Welcome Host to be the face of the casino. You will greet guests with warmth, guide their visit, and ensure a smooth arrival experience from the moment they arrive.

In this role you will manage lobby activity, handle guest flow during busy periods, perform ID checks with professionalism, and promote facilities and events to enhance the guest experience.

Qualifications

• Experience in hospitality or customer service preferred.
• Approachable and personable with guests.
• Ability to handle busy periods calmly.

Responsibilities

• Greet guests warmly and guide their visit.
• Manage lobby activity and guest flow during peak times.
• Perform ID and Challenge25 checks with professionalism.
• Promote venue facilities, offers and events to guests.
• Coordinate with other departments for a smooth experience.
• Keep lobby tidy and updated with notices and promotions.

Skills

Welcoming demeanor

Customer service

Confident communication

Positive attitude

Hospitality experience

Job description

Genting Casinos UK Ltd. seeks a friendly Welcome Host to be the face of the casino. You will greet guests with warmth, guide their visit, and ensure a smooth arrival experience from the moment they arrive.

In this role you will manage lobby activity, handle guest flow during busy periods, perform ID checks with professionalism, and promote facilities and events to enhance the guest experience.