Lobby Ambassador

Mitie Group; Shaw; Sur place; GBP 12 000 - 17 000; Temps partiel

Résumé du poste

Mitie Group in Newbury seeks a friendly Lobby Ambassador to create a welcoming experience from arrival to departure. You will greet guests with confidence, manage registrations, passes and check-ins, and help guests navigate the workplace.

This role emphasizes personality over traditional reception experience, welcoming candidates from hospitality, retail, beauty, fitness or other people-facing fields. You enjoy meeting people and building rapport, while remaining professional and adaptable.

Qualifications

• Friendly, confident and approachable demeanor.
• Strong communication and interpersonal skills.
• Enjoy helping people and making a great first impression.

Responsabilités

• Give every guest a warm, confident and personal welcome.
• Know who is arriving and prepare for visits in advance.
• Support guest registration, passes, lanyards and check-in.
• Keep hosts informed and help guests navigate the workplace.
• Ensure reception, guest meeting rooms and client-facing spaces are presented and ready.
• Support refreshments, room preparation and basic AV checks.
• Help deliver a seamless guest experience during visits and events.
• Work closely with Security, Hospitality, AV and the workplace team.
• Stay calm, think on your feet and take ownership when plans change.
• Follow safety, security and guest access procedures.

Connaissances

Warm personality

Excellent communication

People-facing experience

Team player

Description du poste

As a Lobby Ambassador, you'll help create a brilliant experience from the moment a guest arrives to the moment they leave.

You'll:

• Give every guest a warm, confident and personal welcome
• Know who is arriving and prepare for visits in advance
• Support guest registration, passes, lanyards and check-in
• Keep hosts informed and help guests navigate the workplace
• Make sure Reception, guest meeting rooms and client-facing spaces are beautifully presented and ready
• Support refreshments, room preparation and basic AV checks
• Help deliver a seamless guest experience during visits and events
• Work closely with Security, Hospitality, AV and the wider workplace team
• Stay calm, think on your feet and take ownership when plans change
• Follow all required safety, security and guest access procedures.

Be the person who turns an arrival into a welcome.

We're looking for warm, confident and naturally engaging people to join our Signature team at a prestigious corporate workplace in Newbury.

This isn't a traditional reception role. We're looking for personality, not necessarily reception experience.

You might currently work in hospitality, retail, beauty, fitness, leisure, events, customer service or another people-facing environment. What matters most is that you genuinely enjoy meeting people, can quickly build rapport and instinctively know how to make someone feel welcome., Are naturally warm, friendly and approachable

• Love meeting people and starting conversations
• Have personality and confidence while remaining professional
• Notice the small details that make a big difference
• Are organised, reliable and comfortable taking ownership
• Can think on your feet and respond positively when things change
• Communicate well and enjoy being part of a teamAre comfortable learning new technology and systems
• Want to learn, develop and build a career in workplace and guest experience.
• Experience in beauty, retail, hospitality, gyms or leisure, events, acting or performance, customer service or another people-facing role would be welcomed, but it isn't essential.