Lobby Ambassador

Mitie; Newbury; On-site; GBP 20,000 - 24,000; Full time

Job summary

Signature is seeking a Lobby Ambassador for a prestigious corporate workplace in Newbury. You’ll welcome guests from arrival to departure, assist with registrations and directions, and help keep meeting spaces and client-facing areas impeccably presented.

This role prioritises personality and guest experience over prior reception experience. You’ll thrive if you are warm, confident, and able to make people feel at ease while supporting event and guest flow.

Qualifications

• Personality and presence are valued over prior receptionist experience.
• Ability to greet guests warmly and communicate clearly is essential.
• Comfort with learning new systems and technologies will help in guest registration and security procedures.

Responsibilities

• Give every guest a warm, confident and personal welcome
• Know who is arriving and prepare for visits in advance
• Support guest registration, passes, lanyards and check-in
• Keep hosts informed and help guests navigate the workplace
• Make sure Reception, guest meeting rooms and client-facing spaces are presented and ready
• Support refreshments, room preparation and basic AV checks
• Help deliver a seamless guest experience during visits and events
• Work closely with Security, Hospitality, AV and the wider workplace team
• Stay calm, think on your feet and take ownership when plans change
• Follow all required safety, security and guest access procedures.

Skills

Warm personality

Confident communication

Natural rapport building

Guest-centric attitude

Team player

Professional demeanor

Adaptability

Job description

Hours: 40 hours per week | Shift-based between 7:30am and 6:00pm

Be the person who turns an arrival into a welcome.

We're looking for warm, confident and naturally engaging people to join our Signature team at a prestigious corporate workplace in Newbury.

This isn't a traditional reception role. We're looking for personality, not necessarily reception experience.

You might currently work in hospitality, retail, beauty, fitness, leisure, events, customer service or another people-facing environment. What matters most is that you genuinely enjoy meeting people, can quickly build rapport and instinctively know how to make someone feel welcome.

What you’ll do

As a Lobby Ambassador, you'll help create a brilliant experience from the moment a guest arrives to the moment they leave.

• Give every guest a warm, confident and personal welcome
• Know who is arriving and prepare for visits in advance
• Support guest registration, passes, lanyards and check-in
• Keep hosts informed and help guests navigate the workplace
• Make sure Reception, guest meeting rooms and client-facing spaces are beautifully presented and ready
• Support refreshments, room preparation and basic AV checks
• Help deliver a seamless guest experience during visits and events
• Work closely with Security, Hospitality, AV and the wider workplace team
• Stay calm, think on your feet and take ownership when plans change
• Follow all required safety, security and guest access procedures.

Who are we looking for?

• You don't need to have worked on Reception before.
• We're much more interested in who you are and how you make people feel.
• You’ll thrive in this role if you:
• Are naturally warm, friendly and approachable
• Love meeting people and starting conversations
• Have personality and confidence while remaining professional
• Notice the small details that make a big difference
• Are organised, reliable and comfortable taking ownership
• Can think on your feet and respond positively when things change
• Communicate well and enjoy being part of a team
• Are comfortable learning new technology and systems
• Want to learn, develop and build a career in workplace and guest experience.
• Experience in beauty, retail, hospitality, gyms or leisure, events, acting or performance, customer service or another people-facing role would be welcomed, but it isn't essential.

Become a Moment Maker

At Signature, we use Momentology® to intentionally create moments that shape how people experience the workplace.

As a Lobby Ambassador, you'll become a Moment Maker, learning how to read the situation, personalise your approach, remove friction and create memorable experiences through the everyday interactions that matter.

Because you're not simply checking someone in. You're making them feel expected.

• This is a brilliant opportunity to start or develop a career in guest and workplace experience within a high-profile corporate environment in Newbury.
• You'll join a team where personality is valued, development is encouraged and you'll have the opportunity to build experience across guest hosting, meeting spaces and events.
• Every welcome matters. Every visit counts.
• If you're someone who loves people, brings energy and personality to every interaction and takes pride in making others feel comfortable and looked after, we'd love to hear from you.