Guest Experience Ambassador

Genting Casino; City of Westminster; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Private GP helpline

Discount portal for retailers and more

Life assurance

Employee assistance programme

20% discounted gym membership

Mental health support

Family-friendly and wellbeing policies

Health Cash Plan

Critical illness cover

Travel insurance

Health Screening

Rewards, recognition, development and

Genting Academy online learning portal

Long service awards

Staff social fund

Annual company Christmas present

Social engagement activities

Job summary

Genting Casinos is seeking a Welcome Host to be the face of our venue. You will greet guests professionally, guide their visit and ensure a smooth start from arrival. The role emphasizes a warm, customer-focused approach and active lobby presence to support guest interactions.

Experience in hospitality or customer service is preferred. The position offers excellent salary, development opportunities and a broad range of employee benefits. A welcoming, proactive personality is essential.

Qualifications

• Hospitality or customer service experience preferred.
• Confident with handling ID checks and security procedures.
• Polite, professional, and friendly under pressure.
• Able to guide guests and promote venue facilities.

Responsibilities

• Greet guests with a warm, professional welcome.
• Manage lobby flow and assist guests during peak times.
• Assist with cloakroom duties and venue navigation.
• Promote facilities, offers and events to guests.
• Maintain a clean lobby and up-to-date notices.

Skills

Customer service

Guest greeting

ID checks

Hospitality

Job description

Genting Casinos is seeking a Welcome Host to be the face of our venue. You will greet guests professionally, guide their visit and ensure a smooth start from arrival. The role emphasizes a warm, customer-focused approach and active lobby presence to support guest interactions.

Experience in hospitality or customer service is preferred. The position offers excellent salary, development opportunities and a broad range of employee benefits. A welcoming, proactive personality is essential.