Lobby Ambassador — Moment Maker for Welcomes

Mitie Group; Newbury; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Virtual GP

Salary Finance

Access to Choices benefits platform

Dental insurance

Dining cards

MiDeals discounts

Cycle-to-work

Life cover

Mitie Stars recognition

Training and development opportunities

Job summary

Mitie Group is seeking a personable Lobby Ambassador for a high-profile corporate workplace in Newbury. You will create a welcoming first impression, manage guest registrations and help guests navigate the site.

No prior reception experience is required, but a warm, confident personality and strong guest-service instincts are essential. You may come from beauty, retail, hospitality, fitness, events or customer service.

Qualifications

• You don’t need to have worked on Reception before.
• We’re much more interested in who you are and how you make people feel.
• Experience in beauty, retail, hospitality, gyms or leisure, events, acting or performance would be welcomed, but it isn’t essential.

Responsibilities

• Give every guest a warm, confident and personal welcome.
• Know who is arriving and prepare for visits in advance.
• Support guest registration, passes, lanyards and check-in.
• Keep hosts informed and help guests navigate the workplace.
• Make sure Reception, guest meeting rooms and client-facing spaces are beautifully presented and ready.
• Support refreshments, room preparation and basic AV checks.
• Help deliver a seamless guest experience during visits and events.
• Work closely with Security, Hospitality, AV and the wider workplace team.
• Stay calm, think on your feet and take ownership when plans change.
• Follow all required safety, security and guest access procedures.

Job description

Mitie Group is seeking a personable Lobby Ambassador for a high-profile corporate workplace in Newbury. You will create a welcoming first impression, manage guest registrations and help guests navigate the site.

No prior reception experience is required, but a warm, confident personality and strong guest-service instincts are essential. You may come from beauty, retail, hospitality, fitness, events or customer service.