Guest Experience Concierge | Lobby & Events Host

Mitie; Greater London; On-site; GBP 24,000 - 32,000; Full time

Job summary

Mitie is seeking a Guest Services professional to deliver a concierge-style experience in a high-end environment. You will be the face of the lobby, proactively addressing guest needs, managing access, and coordinating with housekeeping, catering and security to maintain premier standards.

You will greet visitors, handle queries across multiple platforms, and support VIP and group arrivals with timely, professional communication.

Qualifications

• 1–2 years of comparable experience in high end hotels, modern workplaces, or tourism and hospitality.
• Exceptional verbal, written, and interpersonal communication skills with core service-excellence focus.
• Immaculate personal presentation and sense of style.
• Flexible, agile, and adaptable to changing needs of guests and events.
• Proficient in administrative tasks, electronic record-keeping, and mailbox management across multiple platforms.

Responsibilities

• Deliver an exceptional guest experience with concierge-style service, anticipating needs, and ensuring every visitor and colleague feels welcomed.
• Be highly visible, available, and the go-to person for queries.
• Manage lobby and client areas, monitor access, check-in/check-out, and maintain a welcoming presence.
• Support event delivery by aligning with Event Experience Lead, Security leadership and Colleague Services Manager.
• Liaise with other departments to ensure spaces meet agreed standards and are ready for events.

Skills

Verbal communication

Personal presentation

Administrative tasks

Issue resolution

Problem solving

Multiplatform queries handling

Attention to detail

Safety awareness

Tools

Outlook

Word

Teams

Chrome

VMS

MRMS

Job description

Mitie is seeking a Guest Services professional to deliver a concierge-style experience in a high-end environment. You will be the face of the lobby, proactively addressing guest needs, managing access, and coordinating with housekeeping, catering and security to maintain premier standards.

You will greet visitors, handle queries across multiple platforms, and support VIP and group arrivals with timely, professional communication.