Duty Manager, Front Desk & Guest Experience

Bloc Gatwick - Arora Group; Crawley; Sur place; GBP 25 000 - 34 000; Plein temps

Avantages offerts par ce poste

28 days holiday

Uniform provided

Discounted staff rates

Food & beverage discounts

Employee gifts & parties

Introduce a friend scheme

Cycle to work

Merlin Entertainments discounts

Taste card

Life assurance

Employee assistance programme

Long service recognition

Résumé du poste

Bloc Gatwick - Arora Group is seeking a Duty Manager to supervise the front desk team and ensure consistently excellent guest service. You will oversee check-in/check-out, respond to guest requests, and maintain high standards of cleanliness and presentation across the lobby and related areas.

The role requires strong communication, organisational skills, and the ability to stay calm under pressure. Experience in a similar hotel role is advantageous; Opera PMS experience is a plus.

Qualifications

• Proven ability to supervise hotel front desk operations and ensure guest satisfaction.
• Strong communication and organisational skills to manage multiple tasks.
• Experience in a similar role is advantageous; Opera PMS experience is a plus.

Responsabilités

• Deliver exceptional customer service at all times.
• Handle guest complaints promptly and apply service recovery where possible.
• Support reception team with guest requests and timely responses.
• Maintain high cleanliness and presentation in front-of-house areas.
• Supervise check-in/check-out, PMS usage, and payment processing.
• Monitor team performance and communicate feedback to relevant teams.
• Attend meetings and training, including first aid, to maintain security and standards.
• Collaborate with other departments and assist with training when required.

Connaissances

Customer service

Leadership

English communication

Organisational skills

Calm under pressure

Team player

Outils

Opera PMS

Description du poste

Bloc Gatwick - Arora Group is seeking a Duty Manager to supervise the front desk team and ensure consistently excellent guest service. You will oversee check-in/check-out, respond to guest requests, and maintain high standards of cleanliness and presentation across the lobby and related areas.

The role requires strong communication, organisational skills, and the ability to stay calm under pressure. Experience in a similar hotel role is advantageous; Opera PMS experience is a plus.