Duty Manager - Guest Experience & Front Desk Lead

Bloc Gatwick; South Harting; Sur place; GBP 27 000 - 33 000; Plein temps

Avantages offerts par ce poste

Uniform provided

Discounted staff hotel rates

Food & beverage discounts

Christmas gifts & employee parties

Cycle to work scheme

Life assurance scheme

Employee assistance programme

Merlin Entertainments discounts

Taste Card

Long service recognition

Résumé du poste

Bloc Gatwick is seeking a Duty Manager to supervise the hotel team and ensure exceptional guest service, while leading the front desk operations on a day-to-day basis. You will deliver high standards of service, handle guest requests and complaints, and work closely with other departments to ensure smooth operations.

The role emphasizes strong communication, organization, and team leadership. A customer-focused mindset and a professional appearance are essential, with experience in a hotel

Qualifications

• Experience in customer-facing hotel roles is preferred.
• Strong communication and organizational skills are essential.

Responsabilités

• Supervise hotel team to ensure exceptional guest service.
• Lead front desk operations and manage day-to-day processes.
• Handle guest requests and complaints with professional service recovery.
• Maintain cleanliness and presentation across front-of-house areas.
• Coordinate with departments for guest experiences and events.

Connaissances

Guest service

Front desk supervision

Team leadership

Communication

Outils

Opera PMS

Description du poste

Bloc Gatwick is seeking a Duty Manager to supervise the hotel team and ensure exceptional guest service, while leading the front desk operations on a day-to-day basis. You will deliver high standards of service, handle guest requests and complaints, and work closely with other departments to ensure smooth operations.

The role emphasizes strong communication, organization, and team leadership. A customer-focused mindset and a professional appearance are essential, with experience in a hotel