Front Desk & Guest Experience Specialist

Genting Casinos UK Limited; Brighton; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Private GP helpline

Discount portal for retailers and din‑

Life assurance

Employee assistance programme

20% gym discount

Mental health support

Family-friendly policies

Health cash plan

Critical illness cover

Travel insurance

Health screening

Long service awards

Staff social fund

Annual Christmas present

Genting Academy online learning

Job summary

Genting Casinos UK Limited in Brighton is seeking a friendly receptionist to warmly welcome guests, deliver outstanding customer service and handle front‑of‑house administration, including guest check‑in. The role emphasizes strong communication, a professional telephone manner, and flexibility to cover night shifts and weekends.

Previous reception experience is preferred but not essential, with a comprehensive benefits package on offer.

Qualifications

• Meeting and greeting all visitors in a professional and courteous manner.
• A professional telephone manner.
• Strong communication and interpersonal skills.
• Being flexible and able to work a variety of shifts including night shifts and weekends.

Responsibilities

• Welcome guests at the front desk and manage guest check-in and administration.
• Provide outstanding customer service across multiple tasks in a front-of-house role.
• Support colleagues and guests with information and directions as needed.

Skills

Meeting & greeting

Telephone etiquette

Strong communication

Flexible shifts

Job description

Genting Casinos UK Limited in Brighton is seeking a friendly receptionist to warmly welcome guests, deliver outstanding customer service and handle front‑of‑house administration, including guest check‑in. The role emphasizes strong communication, a professional telephone manner, and flexibility to cover night shifts and weekends.

Previous reception experience is preferred but not essential, with a comprehensive benefits package on offer.