Guest Experience Host - Brighton (Day & Evening)

MERKUR Casino UK; Brighton; On-site; GBP 18,000 - 20,000; Full time

Benefits offered by this job

28 days holiday

Quarterly Bonus Scheme

Contributory Pension Scheme

Life Assurance

Discounts with high street retailers

Employee assistance programme

Job summary

MERKUR Casino UK Ltd in Brighton is seeking a Team Member to join our busy venue. The role covers both daytime and evening shifts, with a 40-hour week and hourly pay between £13.25 and £14.75, plus a higher night rate after 23:00. You will help create a welcoming gaming atmosphere and deliver outstanding customer service.

We provide comprehensive training, opportunities for progression, and a supportive team culture. Expect on-site work with a focus on customer care and regulatory compliance.

Qualifications

• Experience working in a retail, hospitality or gambling environment
• Experienced delivering excellent customer service
• Willingness to learn and develop
• Flexible and dedicated to work both daytime and evening shifts
• Attention to detail
• Industry and compliance training will be given

Responsibilities

• To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
• To ensure service rounds and refreshments are offered in line with brand guidelines.
• To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue.
• To assist with any administration as required to 100% accuracy.
• To help ensure that promotions run smoothly and are a success.
• To ensure that customer service is carried out in line with company standards and results in “customer satisfaction”.
• To own and resolve problems, escalating where appropriate and in accordance with the complaints policy.
• To interact with customers through your shift and intervene as appropriate.
• To maintain a high standard of personal presentation ensuring the brand dress code is always adhered to, whilst on duty.
• Achieve, maintain and impart to customers great product knowledge to support the customer journey and enjoyment.
• Gain a good understanding of all company policies and procedures around safeguarding and challenge 25
• To actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.

Job description

MERKUR Casino UK Ltd in Brighton is seeking a Team Member to join our busy venue. The role covers both daytime and evening shifts, with a 40-hour week and hourly pay between £13.25 and £14.75, plus a higher night rate after 23:00. You will help create a welcoming gaming atmosphere and deliver outstanding customer service.

We provide comprehensive training, opportunities for progression, and a supportive team culture. Expect on-site work with a focus on customer care and regulatory compliance.