Slots Team Member: Customer Experience & Nights

MERKUR Casino UK; Basingstoke; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

28 days holiday including Bank Holiday

Quarterly Bonus Scheme

Excellent Career Progression

Contributory Pension

Life Assurance

Discounts with high street retailers

Employee assistance programme

Job summary

MERKUR Casino UK is hiring a Team Member in Basingstoke. This role involves delivering great customer service in a lively gaming environment, supporting promotions and maintaining a welcoming atmosphere for players.

You will work a 40-hour week with a competitive hourly rate, including a night rate for late shifts. Training and career progression are highlighted across this team-focused brand.

Qualifications

• Experience in retail, hospitality or gambling environments.
• Excellent customer service skills.
• Willingness to learn and develop.
• Flexible and dedicated.
• Attention to detail.
• Industry and compliance training provided.

Responsibilities

• Maintain venue cleanliness and tidy gaming areas.
• Serve players with rounds and refreshments per brand standards.
• Monitor customer behavior and flag suspicious activity.
• Assist with administration to ensure 100% accuracy.
• Support promotions and ensure customer satisfaction.
• Uphold brand dress code and personal presentation.
• Log customer interactions in accordance with policies.

Skills

Retail experience

Hospitality experience

Gambling environment experience

Customer service excellence

Willingness to learn

Attention to detail

Job description

MERKUR Casino UK is hiring a Team Member in Basingstoke. This role involves delivering great customer service in a lively gaming environment, supporting promotions and maintaining a welcoming atmosphere for players.

You will work a 40-hour week with a competitive hourly rate, including a night rate for late shifts. Training and career progression are highlighted across this team-focused brand.