Merkur Slots Team Member - Hounslow

MERKUR Casino UK; Hounslow; On-site; GBP 18,000 - 20,000; Full time

Benefits offered by this job

28 days holiday + BH

Quarterly Bonus Scheme

Excellent Career Progression

Contributory Pension Scheme

Life Assurance

Employee discounts

Employee assistance programme

Job summary

MERKUR Casino UK Ltd invites applications for a Team Member role in Hounslow. The position covers 40 hours per week, with a pay rate of £13.25–£14.75 per hour and a night rate of £14.75 per hour between 23:00 and 06:00.

We value friendly, reliable team players who provide first-class service and can work weekends and bank holidays. Join MERKUR Slots to be part of an established gaming brand, receive ongoing training, and enjoy a contributory pension, life assurance, and inclusive employee

Qualifications

• Experience working in a retail, hospitality or gambling environment.
• Excellent customer service.
• Willingness to learn and develop.
• Flexible and dedicated.
• Attention to detail.
• Industry and compliance training will be given.

Responsibilities

• Maintain high standards of venue housekeeping and cleanliness of gaming equipment, floors and surfaces.
• Offer service rounds and refreshments in line with brand guidelines.
• Monitor customer behavior for suspicious or disruptive activity.
• Assist with administration to achieve 100% accuracy.
• Support smooth promotions and ensure customer satisfaction.
• Deliver customer service in line with company standards and resolve issues per policy.

Skills

Customer service

Communication

Flexible / adaptable

Attention to detail

Job description

Do you want to be part of an exciting market-leading business that can help your career scale to new heights?

Then read on!

Position: Team Member – Hounslow

Hours Per Week: 40

Pay Rate: £13.25 - £14.75 per hour

Night Rate: £14.75 per hour between 23:00 and 06:00

At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.

Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.

Working as a Team Member you hold the key to making customers feel welcome and help to create the atmosphere needed to deliver a great gaming experience!

Who Are Merkur?

MERKUR Casino UK Ltd is part of the MERKUR Group (formally the Gauselmann Group), one of Europe’s leading gaming and entertainment companies. Headquartered in Germany, the group operates Internationally, with a strong presence in Germany alongside numerous other countries including the UK, Spain, the Netherlands, Czech Republic and Serbia.

MERKUR Casino UK Ltd operates a number of venues throughout the UK including over 230 adult gaming centres and high street bingo venues, and a number of casinos under the MERKUR Casino brand.

Have we got your attention?

About you:

We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service. We need you to be flexible and able to work on a rota basis that includes weekends and Bank Holidays. You must be able to work on your own initiative, as well as part of a team.

• Experience working in a retail, hospitality or gambling environment
• Experienced delivering excellent customer service
• Willingness to learn and develop
• Flexible and dedicated
• Attention to detail
• Industry and compliance training will be given

What’s in it for you?

Benefits:

• 28 days holiday (including Bank Holidays)
• Quarterly Bonus Scheme
• Excellent Career Progression Opportunities
• Contributory Pension Scheme
• Life Assurance
• Discounts with high street retailers and restaurants through our benefits portal
• Employee assistance programme

Duties include but not limited to:

• To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
• To ensure service rounds and refreshments are offered in line with brand guidelines.
• To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue.
• To assist with any administration as required to 100% accuracy.
• To help ensure that promotions run smoothly and are a success.
• To ensure that customer service is carried out in line with company standards and results in “customer satisfaction”.
• To own and resolve problems, escalating where appropriate and in accordance with the complaints policy.
• To interact with customers through your shift and intervene as appropriate. Such interactions must be logged in accordance with policies.
• To maintain a high standard of personal presentation ensuring the brand dress code is always adhered to, whilst on duty.
• Achieve, maintain and impart to customers great product knowledge to support the customer journey and enjoyment.
• Gain a good understanding of all company policies and procedures around safeguarding and challenge 25
• To actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
• Full job description can be provided on request

MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.