Guest Experience Host – Gaming Venue (Slough)

MERKUR Casino UK; Slough; Vor Ort; GBP 18.000 - 20.000; Vollzeit

Benefits dieser Stelle

28 days holiday including Bank Holiday

Quarterly Bonus Scheme

Excellent Career Progression

Contributory Pension Scheme

Life Assurance

Retail discounts via benefits portal

Employee assistance programme

Zusammenfassung

MERKUR Casino UK is recruiting a Team Member for Slough. The role involves delivering excellent customer service, maintaining venue cleanliness, and supporting promotions within a busy gaming environment. The post requires rota flexibility including weekends and bank holidays, with a strong focus on customer experience and compliance.

Your duties include assisting customers, handling routine administration, and upholding brand standards while engaging with guests to create a welcoming atmosphere.

Qualifikationen

• Experience in retail, hospitality or gambling environments.
• Proven ability to deliver excellent customer service.
• Willingness to learn and develop.
• Flexible and dedicated with good personal presentation.

Aufgaben

• Maintain high venue housekeeping standards of gaming equipment and surroundings.
• Provide friendly customer service and assist with promotions.
• Monitor customer behaviour and escalate any suspicious activity.
• Support admin tasks and ensure accuracy in records.
• Ensure promotions run smoothly and align with brand guidelines.

Kenntnisse

Retail experience

Customer service

Flexible

Attention to detail

Jobbeschreibung

MERKUR Casino UK is recruiting a Team Member for Slough. The role involves delivering excellent customer service, maintaining venue cleanliness, and supporting promotions within a busy gaming environment. The post requires rota flexibility including weekends and bank holidays, with a strong focus on customer experience and compliance.

Your duties include assisting customers, handling routine administration, and upholding brand standards while engaging with guests to create a welcoming atmosphere.