Guest Experience Host – Gaming & Slots

Merkur Slots UK Limited; Worthing; Sur place; GBP 18 000 - 19 000; Plein temps

Résumé du poste

MERKUR Slots UK Limited is seeking a Team Member at Worthing to welcome customers and deliver a great gaming experience. The role requires rostering across weekends and Bank Holidays with 40 hours per week and a pay rate of £12.84–£13.84 per hour, with a night rate of £13.84 between 23:00 and 06:00.

We offer 28 days holiday, a quarterly bonus scheme, pension, life assurance and extensive training to help you thrive in a market-leading business.

Qualifications

• Experience working in a retail, hospitality or gambling environment.
• Experienced delivering excellent customer service.
• Willingness to learn and develop.
• Flexible and dedicated.
• Attention to detail.
• Industry and compliance training will be given.

Responsabilités

• To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
• To ensure service rounds and refreshments are offered in line with brand guidelines.
• To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue.
• To assist with any administration as required to 100% accuracy.
• To help ensure that promotions run smoothly and are a success.
• To ensure that customer service is carried out in line with company standards and results in "customer satisfaction".
• To own and resolve problems, escalating where appropriate and in accordance with the complaints policy.
• To interact with customers through your shift and intervene as appropriate. Such interactions must be logged in accordance with policies.
• To maintain a high standard of personal presentation ensuring the brand dress code is always adhered to, whilst on duty.
• Achieve, maintain and impart to customers great product knowledge to support the customer journey and enjoyment.
• Gain a good understanding of all company policies and procedures around safeguarding and challenge 25
• To actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.

Connaissances

Retail experience

Customer service

Flexibility

Attention to detail

Willingness to learn

Description du poste

MERKUR Slots UK Limited is seeking a Team Member at Worthing to welcome customers and deliver a great gaming experience. The role requires rostering across weekends and Bank Holidays with 40 hours per week and a pay rate of £12.84–£13.84 per hour, with a night rate of £13.84 between 23:00 and 06:00.

We offer 28 days holiday, a quarterly bonus scheme, pension, life assurance and extensive training to help you thrive in a market-leading business.