Guest Experience Pro - Part-Time Nights

MERKUR Casino UK; Worksop; On-site; GBP 18,000 - 19,000; Part time

Benefits offered by this job

28 days holiday (including Bank Hols)

Quarterly bonus scheme

Excellent career progression

Contributory pension

Life assurance

Retail/restaurant discounts via portal

Employee assistance programme

Job summary

MERKUR Casino UK is seeking a Team Member for a part-time role in Worksop. The position offers 24 hours per week with a pay rate of £12.84–£13.84 per hour and a night rate of £13.84 between 23:00 and 06:00.

You will be part of a friendly team delivering excellent customer service and maintaining high venue standards. The role requires flexible weekend and bank holiday availability, a positive attitude, and a willingness to learn the gaming environment.

Qualifications

• Experience in retail, hospitality or gambling environments.
• Experience delivering excellent customer service.
• Willingness to learn and develop.
• Flexible and dedicated.
• Attention to detail.
• Industry and compliance training will be given.

Responsibilities

• Maintain high standards of venue housekeeping and cleanliness of gaming areas.
• Offer service rounds and refreshments in line with brand guidelines.
• Monitor customer behaviour and flag any suspicious or disruptive activity.
• Assist with administration to 100% accuracy.
• Help promotions run smoothly and effectively.
• Deliver customer service that aligns with company standards and drives satisfaction.
• Own and resolve problems, escalating per complaints policy.
• Interact with customers during shifts and log interactions per policies.
• Maintain a smart personal presentation and comply with dress code.
• Develop product knowledge to enhance the customer journey and enjoyment.
• Understand safeguarding policies and the Challenge 25 policy.
• Discourage harassment, discrimination or victimisation of staff or customers.

Skills

Customer service

Retail experience

Hospitality experience

Attention to detail

Flexible / adaptable

Job description

MERKUR Casino UK is seeking a Team Member for a part-time role in Worksop. The position offers 24 hours per week with a pay rate of £12.84–£13.84 per hour and a night rate of £13.84 between 23:00 and 06:00.

You will be part of a friendly team delivering excellent customer service and maintaining high venue standards. The role requires flexible weekend and bank holiday availability, a positive attitude, and a willingness to learn the gaming environment.