Worthing Slots Team Member - Great Pay & Benefits

MERKUR Casino UK

Worthing

Hybrid

GBP 18,000 - 19,000

Full time

3 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

28 days holiday (including Bank Hols)

Quarterly Bonus Scheme

Contributory Pension Scheme

Life Assurance

Discounts with high street retailers

Employee assistance programme

Job summary

MERKUR Slots in Worthing is seeking a Team Member to join the customer-focused venue team. You will work 40 hours per week, with pay rates of £12.84 to £13.84 per hour, including a night rate of £13.84 between 23:00 and 06:00.

The role involves welcoming customers, delivering high service standards, handling promotions, and maintaining venue cleanliness and brand guidelines. The successful candidate will have strong communication, enjoy working on a rota including weekends and bank holidays, and

Qualifications

Experience working in a retail, hospitality or gambling environment.
Excellent customer service.
Willingness to learn and develop.
Flexible and dedicated.
Attention to detail.

Responsibilities

To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
To ensure service rounds and refreshments are offered in line with brand guidelines.
To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue.
To assist with any administration as required to 100% accuracy.
To help ensure that promotions run smoothly and are a success.
To ensure that customer service is carried out in line with company standards and results in 'customer satisfaction'.
To own and resolve problems, escalating where appropriate and in accordance with the complaints policy.
To interact with customers through your shift and intervene as appropriate. Such interactions must be logged in accordance with policies.
To maintain a high standard of personal presentation ensuring the brand dress code is always adhered to, whilst on duty.
Achieve, maintain and impart to customers great product knowledge to support the customer journey and enjoyment.
Gain a good understanding of all company policies and procedures around safeguarding and challenge 25
To actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.