Guest Experience Host (Front Desk) - Growth & Perks

The Celtic Collection; Llanwern; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Exclusive staff discounts on dining

Virtual GP & wellbeing helpline

NEST pension scheme

Staff social club

Awards & recognition programs

Job summary

Ty Hotel Newport in Newport, UK, is seeking a Front Office Agent to greet guests, manage check-ins/check-outs, and guide guests to enjoy their stay with The Celtic Collection. The role sits at the heart of our welcoming front office team and offers a full-time contract with a supportive, guest-focused environment.

You’ll thrive on delivering warm hospitality, coordinating arrivals, and sharing local tips to enhance every guest experience while contributing to a lively, collaborative team culture.

Qualifications

• You're calm, professional, and always ready with a smile—no matter how busy it gets.
• You're passionate about creating memorable guest experiences, from check-in to check-out.
• You juggle tasks with ease, keeping the front desk running smoothly and guests happy.
• You shine in a fast-paced, guest-focused environment and love being part of a team.

Responsibilities

• Greet every guest with warmth and genuine hospitality, making them feel right at home.
• Manage check-ins, check-outs, and group arrivals with efficiency and flair.
• Share your knowledge of The Celtic Collection to help guests make the most of their stay.
• Leave a lasting impression - every guest, every time.

Job description

Ty Hotel Newport in Newport, UK, is seeking a Front Office Agent to greet guests, manage check-ins/check-outs, and guide guests to enjoy their stay with The Celtic Collection. The role sits at the heart of our welcoming front office team and offers a full-time contract with a supportive, guest-focused environment.

You’ll thrive on delivering warm hospitality, coordinating arrivals, and sharing local tips to enhance every guest experience while contributing to a lively, collaborative team culture.