Casual Front Desk Agent – Guest Services Hero

The Celtic Collection; Caerleon; On-site; GBP 17,000 - 19,000; Part time

Job summary

The Celtic Collection in Newport is seeking a Casual Front Office Agent to join our Front of House team. You will greet guests, manage check-in and check-out, and ensure a smooth arrival experience.

This casual role requires a calm, professional demeanor, a passion for outstanding service, and the ability to multitask in a fast-paced environment while using hotel systems. Hours are as and when required, and you will contribute to memorable guest stays.

Qualifications

• Welcomes guests with warmth and professionalism.
• Delivers memorable guest experiences.
• Handles front desk duties efficiently while multitasking.
• Maintains a calm, friendly presence in a fast-paced environment.

Responsibilities

• Welcome guests with warmth and professionalism, guiding check-in and check-out.
• Manage arrivals for individuals and groups using hotel systems.
• Provide information and recommendations about The Celtic Collection.
• Create a five-star first and last impression for guests.

Skills

Guest service excellence

Multitasking

Professional demeanor

Guest experience focus

Tools

Hotel systems

Job description

The Celtic Collection in Newport is seeking a Casual Front Office Agent to join our Front of House team. You will greet guests, manage check-in and check-out, and ensure a smooth arrival experience.

This casual role requires a calm, professional demeanor, a passion for outstanding service, and the ability to multitask in a fast-paced environment while using hotel systems. Hours are as and when required, and you will contribute to memorable guest stays.