Guest Experience Agent – Front Office (Five-Star)

Celtic Manor Resort; Newport; On-site; GBP 15,000 - 21,000; Full time

Job summary

The Celtic Manor Resort in Newport is seeking a Front Office Agent to be the face of the resort, welcoming guests with warmth and professionalism and delivering five-star service from arrival to departure.

You will manage guest check-ins and check-outs, handle arrivals using our hotel systems, and share knowledge about The Celtic Collection to help with recommendations for a memorable stay.

Qualifications

• Customer service-orientated individuals.
• Ability to manage multiple tasks while maintaining professionalism.

Responsibilities

• Greet guests with a warm welcome and ensure smooth check-ins and check-outs.
• Manage individual and group arrivals using our hotel systems.
• Share your expert knowledge of The Celtic Collection to assist with guest queries and recommendations.
• Deliver a seamless, five-star experience from start to finish.

Skills

Guest service

Calm under pressure

Professionalism

Positive attitude

Job description

The Celtic Manor Resort in Newport is seeking a Front Office Agent to be the face of the resort, welcoming guests with warmth and professionalism and delivering five-star service from arrival to departure.

You will manage guest check-ins and check-outs, handle arrivals using our hotel systems, and share knowledge about The Celtic Collection to help with recommendations for a memorable stay.