Front Office Agent - Ty Hotel Newport

The Celtic Collection; Llanwern; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Exclusive staff discounts on dining

Virtual GP & wellbeing helpline

NEST pension scheme

Staff social club

Awards & recognition programs

Job summary

Ty Hotel Newport in Newport, UK, is seeking a Front Office Agent to greet guests, manage check-ins/check-outs, and guide guests to enjoy their stay with The Celtic Collection. The role sits at the heart of our welcoming front office team and offers a full-time contract with a supportive, guest-focused environment.

You’ll thrive on delivering warm hospitality, coordinating arrivals, and sharing local tips to enhance every guest experience while contributing to a lively, collaborative team culture.

Qualifications

• You're calm, professional, and always ready with a smile—no matter how busy it gets.
• You're passionate about creating memorable guest experiences, from check-in to check-out.
• You juggle tasks with ease, keeping the front desk running smoothly and guests happy.
• You shine in a fast-paced, guest-focused environment and love being part of a team.

Responsibilities

• Greet every guest with warmth and genuine hospitality, making them feel right at home.
• Manage check-ins, check-outs, and group arrivals with efficiency and flair.
• Share your knowledge of The Celtic Collection to help guests make the most of their stay.
• Leave a lasting impression - every guest, every time.

Job description

Front Office Agent - Ty Hotel Newport

Employer: The Celtic Collection

Location: Chepstow Rd, Langstone, Newport, Newport NP18 2LX GBR

Salary: £12.72 Hourly Wage

Closing date: 21 Nov 2026

Job Type: Assistant Management jobs, Assistant Front Office Manager

Sector: Hotels jobs

Contract Type: Full Time

Job Details

• Department: Front Office
• Contract: Permanent
• Pay: £12.72 per hour + fantastic benefits
• Hours: 37.5 per week, across 5 days
• Location: Newport, NP18 2LX
• Reference: Req5410

Be the Heart of Ty Hotel Newport!

Step into the story at Ty Hotel Newport and become one of our legendary Hospitality Heroes! As a Front Office Agent, you'll be the friendly face and warm welcome that sets the tone for every guest's stay. If you love making people smile and thrive in a buzzing, supportive team, this is your moment.

What Makes You Our Next Hero?

• You're calm, professional, and always ready with a smile—no matter how busy it gets.
• You're passionate about creating memorable guest experiences, from check-in to check-out.
• You juggle tasks with ease, keeping the front desk running smoothly and guests happy.
• You shine in a fast-paced, guest-focused environment and love being part of a team.

What You'll Do:

• Greet every guest with warmth and genuine hospitality, making them feel right at home.
• Manage check-ins, check-outs, and group arrivals with efficiency and flair.
• Share your knowledge of The Celtic Collection to help guests make the most of their stay.
• Leave a lasting impression - every guest, every time.

Why Join Us?

• As a valued member of our team, you'll enjoy:
• Career development from day one - grow your skills and your future.
• Exclusive discounts on dining, stays, and leisure membership.
• Free virtual GP appointments and a 24/7 wellbeing helpline.
• NEST pension scheme and staff social club.
• Regular appreciation events and monthly/end-year awards.

Grow With The Celtic Collection

Here, you'll be able to say:

• "I'm equipped, trained, and supported to do my best work."
• "I'm proud to be part of The Celtic Collection and recommend it to others."
• "I work in a friendly, inclusive, and positive environment."
• "I'm encouraged to learn, develop, and share my ideas."
• "I'm recognised and valued for what I do, every day."

Recruitment Info

• We may close applications early if we receive a high volume of interest. All applicants must have the right to live and work in the UK. The Celtic Collection is proud to be an equal opportunities employer.

Company

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You're calm, professional, and always ready with a smile-no matter how busy it gets. You're passionate about creating memorable guest experiences, from check-in to check-out. You juggle tasks with ease, keeping the front desk running smoothly and guests happy. You shine in a fast-paced, guest-focused environment and love being part of a team. Be the Heart of Ty Hotel Newport! Step into the story at Ty Hotel Newport and become one of our legendary Hospitality Heroes! As a Front Office Agent, you'll be the friendly face and warm welcome that sets the tone for every guest's stay. If you love making people smile and thrive in a buzzing, supportive team, this is your moment. Greet every guest with warmth and genuine hospitality, making them feel right at home. Manage check-ins, check-outs, and group arrivals with efficiency and flair. Share your knowledge of The Celtic Collection to help guests make the most of their stay. Leave a lasting impression - every guest, every time. Why Join Us? As a valued member of our team, you'll enjoy: Career development from day one-grow your skills and your future. Exclusive discounts on dining, stays, and leisure membership. Free virtual GP appointments and a 24/7 wellbeing helpline. NEST pension scheme and staff social club. Regular appreciation events and monthly/year-end awards. Grow With The Celtic Collection Here, you'll be able to say: "I'm equipped, trained, and supported to do my best work." "I'm proud to be part of The Celtic Collection and recommend it to others." "I work in a friendly, inclusive, and positive environment." "I'm encouraged to learn, develop, and share my ideas." "I'm recognised and valued for what I do, every day."