Five-Star Front Desk Host

The Celtic Collection; Caerleon; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Dining discounts

Hotel stays discounts

Leisure membership

Virtual GP

Wellbeing support

NEST pension

Staff awards

Social events

Job summary

The Celtic Manor Resort in Newport is seeking a Front Office Agent to warmly welcome guests and manage check-ins and check-outs. You will handle individual and group arrivals using our hotel systems and share expert knowledge of The Celtic Collection to recommend services and experiences.

Join a team that delivers five-star guest service, supports your development from day one, and rewards dedication with employee recognition and wellbeing benefits.

Qualifications

• A calm, confident, and professional presence during busy times.
• A passion for delivering world-class guest service.
• The ability to juggle tasks with ease while keeping a positive attitude.

Responsibilities

• Greet guests with a warm welcome and ensure smooth check-ins and check-outs
• Manage individual and group arrivals using our hotel systems
• Share your expert knowledge of The Celtic Collection to assist with guest queries and recommendations
• Leave a lasting impression by delivering a seamless, five-star experience from start to finish

Skills

Guest service excellence

Professional communication

Multitasking

Proactive guest-first mindset

Job description

The Celtic Manor Resort in Newport is seeking a Front Office Agent to warmly welcome guests and manage check-ins and check-outs. You will handle individual and group arrivals using our hotel systems and share expert knowledge of The Celtic Collection to recommend services and experiences.

Join a team that delivers five-star guest service, supports your development from day one, and rewards dedication with employee recognition and wellbeing benefits.