Guest Experience Leader - Front Office

The Celtic Collection; Newport; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free parking

Discounts for you and family

Career development opportunities

In-house training pathway

Job summary

The Celtic Collection in Newport, United Kingdom, is seeking an energetic Front of House leader to uphold department standards across shifts. You will oversee guest service from arrival through departure, and ensure training aligns with resort standards and current business needs.

You will manage and motivate a team, handle day-to-day operational challenges, and contribute to a five-star guest experience. Opera knowledge is beneficial but not essential, and a hands-on approach is encouraged.

Qualifications

• Experience in Rooms Division essential.
• Hands-on leadership in a high-volume environment.
• Ability to train staff to resort standards.

Responsibilities

• Support and implement department standards across the Front of House team.
• Deliver exceptional guest service from arrival to departure.
• Provide in-house training pathways aligned to business needs.
• Lead, organise and inspire the Front of House team to manage day-to-day issues.

Skills

People management

Guest service

Organisational skills

Communication

Problem solving

Tools

Opera

Job description

The Celtic Collection in Newport, United Kingdom, is seeking an energetic Front of House leader to uphold department standards across shifts. You will oversee guest service from arrival through departure, and ensure training aligns with resort standards and current business needs.

You will manage and motivate a team, handle day-to-day operational challenges, and contribute to a five-star guest experience. Opera knowledge is beneficial but not essential, and a hands-on approach is encouraged.