Front Desk & Visitor Services Associate

Mitie Group plc.; Oxford; On-site; GBP 20,000 - 26,000; Full time

Job summary

Mitie Group plc. Westgate, Oxford site is seeking a Receptionist to provide a professional front‑of‑house service, greet visitors, answer calls, and support administrative tasks. You will be the first point of contact for visitors and staff, ensuring a welcoming environment and smooth operations.

The role requires excellent communication, organisation, and a neat appearance, with 40 hours per week across five days. A corporate setting experience will help deliver outstanding customer service.

Qualifications

• Previous customer service or reception experience.
• Excellent verbal and written communication skills.
• Professional appearance and manner.
• Strong organisational and time management skills.
• Good knowledge of Microsoft Office applications (Outlook, Word, Excel, Teams).
• Ability to multitask and work under pressure.

Responsibilities

• Greet and welcome visitors, clients, and contractors in a friendly and professional manner.
• Manage visitor sign-in procedures and issue visitor passes where required.
• Direct visitors to the appropriate person or department.
• Answer and transfer incoming telephone calls promptly and professionally.
• Respond to general enquiries via phone, email, and in person.
• Maintain reception and waiting areas to a high standard of presentation.
• Manage meeting room bookings and ensure rooms are prepared for meetings.
• Handle incoming and outgoing mail, parcels, and courier deliveries.
• Maintain accurate records and databases.
• Provide general administrative support to teams as required.

Skills

Customer service

Reception experience

Communication skills

Multitasking

Professional appearance

Tools

MS Office

Job description

Mitie Group plc. Westgate, Oxford site is seeking a Receptionist to provide a professional front‑of‑house service, greet visitors, answer calls, and support administrative tasks. You will be the first point of contact for visitors and staff, ensuring a welcoming environment and smooth operations.

The role requires excellent communication, organisation, and a neat appearance, with 40 hours per week across five days. A corporate setting experience will help deliver outstanding customer service.