Guest Experience Host - Front Desk & Check-In

Aztec Hotel & Spa; Bristol; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Competitive salary

Stream wage access

28 days annual leave

Health cash plan

Employee Assistance Programme

Enhanced maternity and paternity pay

Apprenticeships available

Generous employee discounts

Life assurance

Bespoke training programmes

Engaging & supportive work environment

Job summary

Aztec Hotel & Spa in Bristol is seeking a Receptionist to warmly welcome guests and be the first and last point of contact during their stay. You will create a lasting impression through friendly, efficient service in a busy, vibrant environment.

Your day-to-day includes greeting guests, assisting with check-in and check-out, upselling rooms and facilities, and sharing information about the hotel's spa, rosette restaurant, and events.

Qualifications

• Warm, welcoming demeanor and strong communication skills.
• Ability to stay calm under pressure and provide excellent guest service.
• Proactive, proactive hospitality mindset and ability to upsell where appropriate.

Responsibilities

• Greeting every guest with a welcoming smile.
• Assist guests with check-in and check-out efficiently.
• Provide the highest level of hospitality and service.
• Upsell rooms and other facilities.
• Inform guests of hotel facilities and offer advice and assistance when needed.

Job description

Aztec Hotel & Spa in Bristol is seeking a Receptionist to warmly welcome guests and be the first and last point of contact during their stay. You will create a lasting impression through friendly, efficient service in a busy, vibrant environment.

Your day-to-day includes greeting guests, assisting with check-in and check-out, upselling rooms and facilities, and sharing information about the hotel's spa, rosette restaurant, and events.