Receptionist

Aztec Hotel & Spa; Bristol; In loco; GBP 19.000 - 23.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Stream wage access

28 days annual leave

Health cash plan

Employee Assistance Programme

Enhanced maternity and paternity pay

Apprenticeships available

Generous employee discounts

Life assurance

Bespoke training programmes

Engaging & supportive work environment

Descrizione del lavoro

Aztec Hotel & Spa in Bristol is seeking a Receptionist to warmly welcome guests and be the first and last point of contact during their stay. You will create a lasting impression through friendly, efficient service in a busy, vibrant environment.

Your day-to-day includes greeting guests, assisting with check-in and check-out, upselling rooms and facilities, and sharing information about the hotel's spa, rosette restaurant, and events.

Competenze

• Warm, welcoming demeanor and strong communication skills.
• Ability to stay calm under pressure and provide excellent guest service.
• Proactive, proactive hospitality mindset and ability to upsell where appropriate.

Mansioni

• Greeting every guest with a welcoming smile.
• Assist guests with check-in and check-out efficiently.
• Provide the highest level of hospitality and service.
• Upsell rooms and other facilities.
• Inform guests of hotel facilities and offer advice and assistance when needed.

Descrizione del lavoro

You'll be working in a busy, vibrant environment ensuring thousands of guests receive the warmest of welcomes. As Receptionist, you are a vital part of our guests' journey, you will likely be the first and last point of contact they have in our hotel. Your day to day;

• Greeting everyone of our guests with a welcoming smile
• Efficiently helping guests whilst the checking in and out
• Providing the highest level of hospitality
• Upselling of rooms and other facilities
• Informing the guests of the hotel's facilities, offering advice and assistance when necessary

As Receptionist, you will be the first person to greet our guests so will be the key to providing that fantastic first impression. You will need a warm demeanor and be able to give the warmest of welcomes no matter what is going on around you. To excel in this position, you will need to be calm under pressure reacting effortlessly to unexpected circumstances, always taking them in your stride. If you are passionate about providing a great guest experience, are a strong communicator and provide service with a smile then this could be the role for you.

Aztec Hotel & Spa, Aztec West, Almondsbury, Bristol, Bristol, BS32 4TS, Aztec Hotel & Spa is a four star hotel featuring an award winning spa, rosette restaurant, business facilities and comfy bedrooms. Aztec also hosts a number of weddings and events throughout the year meaning no two days are the same. Located in Almondsbury near the M5 junction, Aztec is easily commutable from the north Bristol area. Owned by Daniel Thwaites, Aztec Hotel & Spa is perfect for someone looking for a supportive work environment in a busy hospitality venue, on the fringes of the vibrant city of Bristol.

• A competitive salary, negotiable dependent on experience
• Stream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Health cash plan
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Generous employee discounts
• Life assurance
• Bespoke training programmes accessible to all
• An engaging & supportive work environment