Night Concierge & Guest Services Lead

Aztec Hotel & Spa; Bristol; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Stream - wages access

28 days annual leave (rising to 33)

Health cash plan

Employee Assistance Programme

Enhanced maternity and paternity pay

Apprenticeships available

Generous employee discounts

Life assurance

Bespoke training programmes

Job summary

Aztec Hotel & Spa in Bristol is seeking a dedicated Night Porter to welcome guests, maintain safety, and provide exceptional service during the night hours. You will handle late check-ins, assist with breakfast setup, keep the property clean, and ensure the building and guests are secure, with training provided.

Previous hotel experience is helpful, but the role is open to motivated individuals who can stay calm under pressure and multi-task in a friendly, professional environment.

Qualifications

• Strong communication skills and the ability to stay calm under pressure.
• Self-motivated with good multi-tasking abilities.
• Basic computer skills are an asset and training is provided.

Responsibilities

• Checking in late arrivals.
• Cleaning the property and setting up meeting/conference rooms.
• Arranging newspapers and wake up calls.
• Ensuring the building and guests are secure.
• Helping set the dining area for breakfast.

Skills

Communication skills

Calm under pressure

Multi-tasking

Self-motivated

Tools

Computer skills

Job description

Aztec Hotel & Spa in Bristol is seeking a dedicated Night Porter to welcome guests, maintain safety, and provide exceptional service during the night hours. You will handle late check-ins, assist with breakfast setup, keep the property clean, and ensure the building and guests are secure, with training provided.

Previous hotel experience is helpful, but the role is open to motivated individuals who can stay calm under pressure and multi-task in a friendly, professional environment.