Guest Experience Concierge - Hotel Front Desk

Thwaites; Penrith; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Wage access

Annual leave 28–33 days

Health plan

Employee assistance

Maternity/paternity pay

Training programmes

Employee discounts

Life assurance

Job summary

Thwaites is seeking a friendly Receptionist to be the public face of our busy hotel. You will greet guests with a warm smile, manage check-in and check-out efficiently, and ensure every guest receives excellent hospitality from arrival to departure.

You will upsell rooms and facilities, provide information about hotel services, and support colleagues in a fast-paced environment. A calm, proactive approach and strong communication are essential to delivering an outstanding guest experience.

Qualifications

• Friendly, welcoming demeanor.
• Strong communication with guests and colleagues.
• Ability to stay calm and helpful in busy periods.

Responsibilities

• Greet guests with a welcoming smile.
• Assist guests with check-in and check-out.
• Provide high level of hospitality throughout the stay.

Skills

Warm demeanor

Guest hospitality

Communication skills

Smile

Job description

Thwaites is seeking a friendly Receptionist to be the public face of our busy hotel. You will greet guests with a warm smile, manage check-in and check-out efficiently, and ensure every guest receives excellent hospitality from arrival to departure.

You will upsell rooms and facilities, provide information about hotel services, and support colleagues in a fast-paced environment. A calm, proactive approach and strong communication are essential to delivering an outstanding guest experience.