Hotel Guest Experience Host

ABode Chester - Reception; Chester; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Perkbox platform

25% off food & beverage in our hotels

Staff hotel rate £50 B&B per person

Employee Assistance Programme

Free meals on duty

Development pathways and progression

Milestone awards

Job summary

ABode Chester is seeking a personable Receptionist to welcome guests, manage check-in/check-out, and support a superb guest experience in our stylish 85-bedroom hotel.

You will engage with guests, provide local recommendations, and collaborate with all teams to ensure memorable stays. The role suits someone with prior hospitality experience and a passion for service, in a busy city-centre setting.

Qualifications

• Experience in a similar reception or guest-facing role.
• Strong interpersonal and service orientation.
• Ability to collaborate across departments and teams.

Responsibilities

• Host guests from check-in to check-out and handle requests.
• Advise guests on local spots and dining options.
• Maintain a welcoming, friendly environment for all guests.
• Collaborate with colleagues across departments to ensure smooth operations.

Skills

Hospitality experience

Customer service

Communication skills

Team player

Job description

ABode Chester is seeking a personable Receptionist to welcome guests, manage check-in/check-out, and support a superb guest experience in our stylish 85-bedroom hotel.

You will engage with guests, provide local recommendations, and collaborate with all teams to ensure memorable stays. The role suits someone with prior hospitality experience and a passion for service, in a busy city-centre setting.