Guest Experience Front Office Manager | Growth & Benefits

Harbour Hotels Group; Guildford; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Progression opportunities

Internal promotions

Discounts on stays & F&B

Employee Assistance Program

Meals on duty

Uniform provided

Job summary

Harbour Hotels Group in Guildford seeks a Front Office Manager to lead guest services across our boutique property. You will communicate effectively, handle complaints, motivate the team and ensure accurate guest feedback, billing and revenue posting.

A minimum of 3 years' Front Office experience at supervisory level is required, with OPERA knowledge preferred. We offer a vibrant working environment, progression opportunities, staff discounts, meals on duty and uniform.

Qualifications

• Proven ability to communicate effectively and manage guest interactions.
• Experience in handling complaints and motivating a front office team.
• Experience with guest feedback, billing and revenue posting.

Responsibilities

• Lead front office operations to ensure exceptional guest service.
• Supervise reception staff and handle escalated guest issues.
• Collate guest feedback and ensure accurate billing and revenue posting.

Skills

Communication

Complaint handling

Staff motivation

Guest feedback

Billing revenue

Tools

OPERA

Job description

Harbour Hotels Group in Guildford seeks a Front Office Manager to lead guest services across our boutique property. You will communicate effectively, handle complaints, motivate the team and ensure accurate guest feedback, billing and revenue posting.

A minimum of 3 years' Front Office experience at supervisory level is required, with OPERA knowledge preferred. We offer a vibrant working environment, progression opportunities, staff discounts, meals on duty and uniform.