Front Office Leader: Guest Experience & Revenue

Harbour Hotel Guildford; Guildford; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Progression opportunities

Career pathways

Competitive salary

Internal promotions

Stay discounts

Benefits platform

Employee Assistance Program

Uniform provided

Meals on duty

Job summary

Harbour Hotels is seeking a Reception Manager/Front Office Manager in Guildford to ensure the highest level of guest service. You will communicate effectively, motivate staff, and handle complaints with confidence while managing billing and revenue posting.

The role requires a minimum of 3 years’ Front Office experience at supervisory level or higher, with OPERA knowledge preferred. Join a growing luxury hotel group offering progression and staff benefits.

Qualifications

• Minimum of 3 years Front Office experience at Supervisory level or higher.
• Full knowledge of OPERA is preferred.

Responsibilities

• Ensure every guest receives the ultimate in customer service.
• Communicate effectively and lead a team to deliver high service standards.
• Handle complaints and resolve issues promptly.
• Oversee front office operations including guest feedback, billing and revenue posting.
• Motivate and develop front office staff; ensure optimum staffing and training.

Skills

communication

complaint handling

people leadership

OPERA knowledge

Tools

OPERA

Job description

Harbour Hotels is seeking a Reception Manager/Front Office Manager in Guildford to ensure the highest level of guest service. You will communicate effectively, motivate staff, and handle complaints with confidence while managing billing and revenue posting.

The role requires a minimum of 3 years’ Front Office experience at supervisory level or higher, with OPERA knowledge preferred. Join a growing luxury hotel group offering progression and staff benefits.