Front Office Manager

Harbour Hotels Group; Guildford; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Progression opportunities

Internal promotions

Discounts on stays & F&B

Employee Assistance Program

Meals on duty

Uniform provided

Job summary

Harbour Hotels Group in Guildford seeks a Front Office Manager to lead guest services across our boutique property. You will communicate effectively, handle complaints, motivate the team and ensure accurate guest feedback, billing and revenue posting.

A minimum of 3 years' Front Office experience at supervisory level is required, with OPERA knowledge preferred. We offer a vibrant working environment, progression opportunities, staff discounts, meals on duty and uniform.

Qualifications

• Proven ability to communicate effectively and manage guest interactions.
• Experience in handling complaints and motivating a front office team.
• Experience with guest feedback, billing and revenue posting.

Responsibilities

• Lead front office operations to ensure exceptional guest service.
• Supervise reception staff and handle escalated guest issues.
• Collate guest feedback and ensure accurate billing and revenue posting.

Skills

Communication

Complaint handling

Staff motivation

Guest feedback

Billing revenue

Tools

OPERA

Job description

Front Office Manager

CAPTION:

• Company: Harbour Hotels
• Salary: Not specified
• Hours: Full-time
• Location: Guildford, GU1 3DA
• Job type: Permanent
• Posting date: 5 Oct 2026
• Closing date: 4 Nov 2026

Description

The role…

We have a superb opportunity for a Reception Manager or Front Office Manager to join the team. As Front Office Manager, you will be required to ensure every guest receives the ultimate in customer service. You will be an effective communicator, experienced in complaint handling, a true motivator of people and fully experienced in all aspects of Front Office including collating guest feedback, billing and revenue posting. A minimum of 3 years' Front Office experience is required at Supervisory level or higher, together with full knowledge of OPERA is preferred.

Who we are…

Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. In 2018, Harbour Hotels was named AA Hotel Group of the Year making it an exceptionally exciting time to join our ever growing hotel brand.

What's in it for you…

At Harbour Hotels we are committed to providing exceptional hospitality whilst creating a vibrant enjoyable working environment for all of our team. Here are just some of the benefits you will receive upon joining the crew:

• Excellent progression opportunities within the Harbour Hotels Group
• Individual and bespoke career and progression pathways
• Competitive salary across all roles
• Unique on the job training and development with an opportunity for internal promotions within any of our properties.
• Hotel stay and Food and Beverage discounts across the Harbour Hotels Group
• Access to an exciting benefits and discount platform
• Employee Assistance Program
• Stylish boutique uniform specially designed for Harbour Hotels
• Meals included whilst on duty

Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy.

We look forward to hearing from you!