Front Office Manager

Harbour Hotel Guildford; Guildford; Vor Ort; GBP 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Progression opportunities

Career pathways

Competitive salary

Internal promotions

Stay discounts

Benefits platform

Employee Assistance Program

Uniform provided

Meals on duty

Zusammenfassung

Harbour Hotels is seeking a Reception Manager/Front Office Manager in Guildford to ensure the highest level of guest service. You will communicate effectively, motivate staff, and handle complaints with confidence while managing billing and revenue posting.

The role requires a minimum of 3 years’ Front Office experience at supervisory level or higher, with OPERA knowledge preferred. Join a growing luxury hotel group offering progression and staff benefits.

Qualifikationen

• Minimum of 3 years Front Office experience at Supervisory level or higher.
• Full knowledge of OPERA is preferred.

Aufgaben

• Ensure every guest receives the ultimate in customer service.
• Communicate effectively and lead a team to deliver high service standards.
• Handle complaints and resolve issues promptly.
• Oversee front office operations including guest feedback, billing and revenue posting.
• Motivate and develop front office staff; ensure optimum staffing and training.

Kenntnisse

communication

complaint handling

people leadership

OPERA knowledge

Tools

OPERA

Jobbeschreibung

Description

The role… We have a superb opportunity for a Reception Manager or Front Office Manager to join the team. As Front Office Manager, you will be required to ensure every guest receives the ultimate in customer service. You will be an effective communicator, experienced in complaint handling, a true motivator of people and fully experienced in all aspects of Front Office including collating guest feedback, billing and revenue posting. A minimum of 3 years’ Front Office experience is required at Supervisory level or higher, together with full knowledge of OPERA is preferred.

Who we are…

Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. In 2018, Harbour Hotels was named AA Hotel Group of the Year making it an exceptionally exciting time to join our ever growing hotel brand.

What’s in it for you….

At Harbour Hotels we are committed to providing exceptional hospitality whilst creating a vibrant enjoyable working environment for all of our team. Here are just some of the benefits you will receive upon joining the crew:

• Excellent progression opportunities within the Harbour Hotels Group
• Individual and bespoke career and progression pathways
• Competitive salary across all roles
• Unique on the job training and development with an opportunity for internal promotions within any of our properties.
• Hotel stay and Food and Beverage discounts across the Harbour Hotels Group
• Access to an exciting benefits and discount platform
• Employee Assistance Program
• Stylish boutique uniform specially designed for Harbour Hotels
• Meals included whilst on duty

Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy.