Guest Experience & Front Desk Upsell Specialist

MERCURE; Greater London; On-site; GBP 24,000 - 28,000; Full time

Job summary

A major hotel chain located in Greater London is seeking a Front Office Team Member who will ensure guests receive exceptional service from check-in to check-out. The role requires excellent communication skills, a proactive service-oriented approach, and the ability to handle payments and guest inquiries. Staff will benefit from discounted rates worldwide, free meals during shifts, and opportunities for career growth within the company. This is a unique chance to join the hospitality industry and make a difference for guests.

Benefits

Employee benefit card with discounts

Free meals on duty

Complimentary stays in the UK

Friends & Family discounts

50% food discounts

Pension Scheme

Health Insurance

Eye Test Vouchers

Cycle-to-work scheme

Staff Uniforms Provided

Learning programs

Corporate Social Responsibility activities

Qualifications

• Exceptional service skills to ensure a memorable guest experience.
• Ability to handle guest complaints professionally.
• Proactive problem-solving approach.

Responsibilities

• Greet and check in guests, responding to their requests.
• Promote hotel facilities by up-selling services.
• Ensure smooth communication with other departments.

Skills

Service focused personality

Great communication

Fluency in English

Sales skills

Tools

Opera or related systems

Job description

A major hotel chain located in Greater London is seeking a Front Office Team Member who will ensure guests receive exceptional service from check-in to check-out. The role requires excellent communication skills, a proactive service-oriented approach, and the ability to handle payments and guest inquiries. Staff will benefit from discounted rates worldwide, free meals during shifts, and opportunities for career growth within the company. This is a unique chance to join the hospitality industry and make a difference for guests.