Guest Experience & Front Desk Manager

Vacherin Ltd.; City of Westminster; On-site; GBP 31,000 - 46,000; Full time

Benefits offered by this job

Personal Development and Training

Life assurance scheme

Pension scheme

Holiday allowance

Healthcare Support App – including eye

Eye care

Wellbeing and Employee Assistance

Discount vouchers for high street

Volunteering days

Professional subscriptions

Recognition schemes

Long service awards

Job summary

Vacherin Ltd. is seeking a Reception Manager to oversee the reception and switchboard, lead the front-of-house team and deliver outstanding client care at Peel Hunt.

You will coordinate visitor management, room bookings and facilities liaison to create a seamless experience for clients and colleagues. The role requires a natural leader with a passion for service excellence, strong organisational skills and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Experienced Reception Manager or Front of House Manager in premium corporate or hospitality environments.
• Natural leader capable of motivating and developing front-of-house teams.
• Passionate about exceptional customer service and memorable guest experiences.

Responsibilities

• Lead and coordinate the reception team, maintaining high service standards and adequate cover.
• Deliver a warm, professional and memorable welcome to all clients, visitors and guests.
• Oversee reception, meeting rooms and client areas, ensuring they are always clean and ready for use.
• Manage visitor arrivals, room bookings, switchboard enquiries, security passes and building access.
• Collaborate with Security, Facilities, IT and Catering to deliver a seamless client and visitor experience.
• Regularly check meeting rooms and AV equipment, reporting maintenance issues.
• Manage rotas, arrange temporary cover and ensure clear opening/closing handovers.
• Support Health & Safety requirements, including inductions and First Aid procedures.
• Oversee post, deliveries, stationery, and office supplies.
• Supervise cleaning services and monitor stock; coordinate contractors and permits.
• Provide ongoing facilities support with maintenance requests and day-to-day queries.
• Complete catering recharges after events with correct cost allocations.
• Monitor service standards and produce monthly/ad-hoc reports.
• Continuously seek improvements to reception, workplace and guest experience.

Skills

Front of House Leadership

Customer service

Staff management

Stakeholder communication

Organisational skills

Tools

Room booking systems

Switchboards

General office technology

Job description

Vacherin Ltd. is seeking a Reception Manager to oversee the reception and switchboard, lead the front-of-house team and deliver outstanding client care at Peel Hunt.

You will coordinate visitor management, room bookings and facilities liaison to create a seamless experience for clients and colleagues. The role requires a natural leader with a passion for service excellence, strong organisational skills and the ability to manage multiple priorities in a fast-paced environment.