Receptionist Supervisor

Big Motoring World Group; Wimbledon; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading vehicle service provider in Wimbledon is looking for a professional Reception Supervisor to oversee front desk operations. The ideal candidate will manage a team of receptionists, ensuring high standards of customer service and operational efficiency. Responsibilities include leading the team, handling escalated inquiries, and managing staff rosters. Strong leadership and organizational skills are a must, with a focus on creating a positive team environment while maintaining efficient workflows.

Qualifications

• Well-presented and confident individual.
• Strong communication skills, both oral and written.
• Demonstrates honesty and integrity.

Responsibilities

• Lead and supervise a team of receptionists.
• Manage reception rota and holiday cover.
• Handle escalated customer queries.

Skills

Customer service skills

Organisational skills

Leadership

Effective communication

Teamwork

Job description

We are seeking a professional and experienced Reception Supervisor to lead and support our front desk operations. The ideal candidate will oversee a team of receptionists, ensuring exceptional customer service and smooth administrative processes. This role requires strong leadership, organisational skills, and the ability to manage team workflows efficiently in a fast-paced environment.

Responsibilities

• Lead, supervise, and mentor a team of receptionists, fostering a positive and professional team environment
• Manage reception rota and holiday cover to ensure adequate front‑desk staffing at all times
• Liaise with senior managers and departments to support site‑wide operational efficiency
• Effectively control the allocation of Customers to our team of Sales Executives to minimise Customer waiting times
• Handle escalated customer queries at the front desk in a calm and solution‑focused manner
• Implement good standards of housekeeping on the Reception Desk to promote a professional image at all times
• Provide refreshments for visiting Customers and ensure the Customer Coffee Bar is kept clean and replenished

Person Specification

• A well‑presented, confident individual who is comfortable communicating to a diverse customer base
• Good communicative skills (oral and written)
• Exceptional customer service skills/a positive attitude to customer care
• Strong organisational skills
• Honesty and integrity
• Demonstrates a flexible approach to work that is focused on “getting the job done”
• Acts proactively to add value and follows up to ensure problems remain solved
• Team player
• Effective time management and flexibility in working patterns needed